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What You Need to Know Before You Play

Our terms set out how your account works, what we expect, and what you can expect from us. Access to macan126 depends on local law and is available only in eligible regions where local regulation permits.

Account eligibility by regionDANA, OVO, GoPay payment conditionsData and privacy rightsTerms apply at account openingContact us to request changes

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ACCOUNT SECURITY DETAILS

How We Handle Data, Cookies and Account Access

We keep your account data secure through standard encryption and access controls. Here is what we do across the four areas that matter most to your account.

Data Retention

We retain account data for as long as your account is active and for a period after closure as required by applicable policy. You can request a summary of data held on your account via email support.

Cookies and Tracking

We use cookies to keep your session active and remember your preferred wallet — DANA, OVO or GoPay. You can manage cookie preferences through your browser settings at any time.

Account Security

Account access is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact us immediately through live chat or your registered email address.

Requesting Changes

To update registered details — including your linked wallet or email address — submit a request through the Help Centre. Identity verification is required before any account detail is changed.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about your account terms, want to raise a policy concern, or need to understand how your data is handled, reach us through any of the channels below. We handle legal and policy queries separately from general account support to make sure your concern gets to the right person.

Live Chat Open the chat window from your account dashboard. Legal and policy questions are flagged for our compliance team and handled separately from standard account help.

Email Support Send your query to our support email shown inside your account settings. Include your registered wallet type — DANA, OVO, or GoPay — so we can locate your account quickly.

Account Help Centre The Help Centre inside your account includes a dedicated section for terms and policy questions. You can submit a written request for data access or account changes directly from there.

How Our Legal Terms Apply to Your Account

macan126 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, you agree to the terms that govern how your account operates — including how deposits are processed, how withdrawals are verified, and how account data is stored. Deposits made via DANA, OVO, or GoPay are subject to the standard

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transaction conditions tied to each wallet provider. We do not alter wallet provider terms, but our platform applies its own transaction verification layer before funds are credited. Eligibility to use macan126 depends on your region and applicable local law — if access is restricted where you
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are located, these terms still apply to any account activity that occurred prior to restriction. Account holders in Indonesia should be aware that wallet-linked transactions may be reviewed for identity verification purposes before a withdrawal is processed. We keep a record of wallet addresses used per
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account as part of our standard security process. Any changes to these terms will be communicated via the email address registered to your account. You can request a copy of the current terms at any time through our support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Legal and Policy Questions Answered

These are the questions we get most often about account terms, data rights, and how our policies work in practice. If your question is not covered here, reach out through live chat or email.

Each wallet operates under its own provider terms. Our platform adds a verification layer before funds clear. Your account terms with us remain the same regardless of which wallet you use.

Send a data access request through the Help Centre or by email to our support address shown in your account settings. We respond to verified data requests within the timeframe set by applicable policy.

Yes. Submit a closure and data removal request via email support. Some data may be retained for a period after closure as required under applicable terms. We will confirm what is retained and why.

Access depends on local law and eligible regions. If you access the platform from a restricted area, your account activity is still subject to our terms. We recommend checking local eligibility before opening an account.

We send an update notification to your registered email address whenever terms are revised. Continued use of your account after notification means you accept the updated terms.

Raise it through live chat first. If unresolved, send a written complaint to our support email. Policy disputes are reviewed by our compliance team, separate from standard account support handling.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Need to Know Before You Play

How We Handle Data, Cookies and Account Access

How to Reach Us on Legal or Policy Matters

Your Legal and Policy Questions Answered

01 Does using DANA, OVO or GoPay affect my account terms?

02 How do I request a copy of my account data?

03 Can I close my account and have my data removed?

04 What happens if I access macan126 from a region where it is not available?

05 How will I know if these terms change?

06 Who do I contact if I disagree with a policy decision on my account?

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